Informations regarding Revocation


You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must notify us

cannhelp GmbH, Sterngasse 3/2/6, 1010 Vienna, Austria

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. Already opened goods are not taken back. If you want to cancel the contract, please fill out this form and send it back to:

cannhelp GmbH
Sterngasse 3/2/6
1010 Vienna, Austria

We hereby revoke the contract concluded by us for the purchase of the following goods

  • Ordered on (*) / received on (*)
  • Name of the consumer
  • Adress of the consumer
  • Signature of the consumer (only for revocations in hardcopy)
  • Date

(*) Delete as appropriate.