Privacy Policy

Scope of application

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (DSGVO, TKG 2003). In this data protection information we inform you about the most important aspects of data processing within the framework of our website.

cannhelp®
cannhelp GmbH
Stargasse 3/2/6
1010 Vienna
info@cannhelp.com
Access data / server log files

We would like to point out that the IP data of the connection owner, as well as the name, address and credit card number of the buyer, are stored by the webshop operator within the framework of cookies for the purpose of simplifying the purchasing process and for later contract processing.

In addition, the following data is also stored by us for the purpose of contract processing: [e-mail address, telephone number] . The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without these data we cannot conclude the contract with you. No data will be transferred to third parties, with the exception of the transfer of credit card data to the processing bank institutes / payment service providers for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax consultant to meet our tax obligations.

The data stored by us will be deleted after the purchase process has been interrupted. If a contract is concluded, all data from the contractual relationship will be stored until the end of the tax retention period (7 years). If you contact us via our contact form, your data will be stored by us for 6 months. The data will be passed on to third parties for automatic processing. see “Contact us”.

The data name, address, purchased goods and date of purchase are stored beyond that going up to the expiration of the product liability. Data processing is carried out on the basis of the legal provisions of § 96 Para. 3 TKG and Art. 6 Para. 1 lit a (consent) and/or lit b (necessary for contract fulfilment) of the DSGVO. Contract data processing agreements have been concluded with all commissioned partners and third party providers in order to comply with data protection requirements.
Contact

If you contact us via form on the website or via e-mail, the data you provide will be stored by us for six months for the purpose of processing your enquiry and in the event of follow-up questions. These data will not be passed on without your consent. We use the following external service providers for automatic data processing. Your data will be treated as strictly confidential and will only be passed on to authorized partners for business purposes and newsletter dispatch.

Hubspot Ltd.
25 First Street, 2nd Floor
Cambridge, MA 02141
United States
Newsletter

You have the possibility to subscribe to our newsletter via our website. To do this, we need your e-mail address and your declaration that you agree to receive the newsletter. In order to provide you with targeted information, we also collect and process voluntarily provided information on areas of interest, birthday and postal code […]. Once you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm your subscription. You can cancel your newsletter subscription at any time. Please send your cancellation to the following e-mail address: office@cannhelp.com We will then immediately delete your data in connection with the newsletter dispatch. We use these external service providers for our newsletter dispatch. Your data will be kept strictly confidential and will only be passed on for the purpose of processing your purchase.

Mailchimp – The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA
cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser the next time you visit. If you do not wish this, you can set up your browser so that it informs you when cookies are set and you only allow this in individual cases. If cookies are deactivated, the functionality of our website may be restricted. We use a plug-in from external service providers to display the cookie hint. Your data will be treated strictly confidential and will only be passed on for purchase processing and internal marketing purposes.

Mailchimp – The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA
registration function